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Q & A

Electronic Bidet Toilet Seats

Installation Questions

Q1: Can my toilet accommodate an electronic bidet toilet seat?
A1: Yes, most standard toilets in Australia will accommodate an electronic bidet toilet seat (eg., BB-1000 or BB-800) provided you:

  • Have access to a standard Australian 220-240V electrical power point somewhere nearby the toilet or perhaps near an adjoining room;
  • Can connect the back-flow prevention valve, T-valve and water hoses provided to the existing water inlet either outside or inside the cistern/toilet water tank; and
  • Can remove the existing toilet seat and can secure the electronic bidet toilet seat to the seat mounting holes in the toilet bowl.

Q2: How much space do I need to install an electronic bidet toilet seat?
A2: As illustrated below, provided you have approximately 490mm between the front wall of the water tank and the outer edge of the toilet bowl, you should be able to install a standard round electronic bidet toilet seat (eg. BB-1000 or BB-800). Basically this is the one key measurement you have to check and focus on.  Don't worry about the width or the distance between the through holes on the toilet bowls as our units have adjustable brackets to accommodate any variations.

If your toilet suite happens to have approximately 530mm or more between the water tank and the edge of the toilet bowl you can accommodate an elongated model; this elongated model may be useful for people of larger stature.


Q3: Will the shape of my toilet bowl allow me to install an electronic bidet toilet seat?
A3: Yes in most cases as we have electronic bidet toilet seats that come in either a standard elongated round or a slightly longer elongated version. At first this may appear a little confusing as most toilet shapes are elongated, however some are more so than others and hence the industry terminology of either 'round' or 'elongated' models.  The round version is by far the most common and popular as most standard toilet bowls in Australia are round. Some deluxe, ultra-modern or imported toilets may have more of an elongated shaped bowl and some newer back-to-wall, close-coupled toilet suites may have more flat space that can accommodate elongated models. If ordering a unit online you will be supplied with a round seat unless you request (via email or phone) an elongated version. Please keep in mind that 98% of our orders are for the round version so you most likely do not need to worry about this measurement but if you are still unsure please call us on 1300 557 826.

Important: There are a few 'exotic' toilet suites whose design and/or bowl shape (eg., Square or D-shaped) may not accommodate an electronic bidet toilet seat so if you are unsure please call us on 1300 557 826 as we can provide some alternatives and suggestions for you to consider.

Q4: How is the electronic bidet toilet seat attached to the toilet bowl?
A4: Once the existing toilet seat is removed, a special universal catch plate or bracket that is supplied needs to be secured to the seat mounting holes in the toilet bowl as per image 1 below.  Once secured, the electronic bidet toilet seat simply slides onto the catch plate.  Depending on the style of your toilet bowl you may or may not have access to the underside of the seat mounting holes in the toilet bowl.  If you do have access to the underside of the seat mounting holes then you simply use the mounting guides, bolts and nuts supplied to secure the catch plate.  If you don’t have access to the underside of the seat mounting holes in the toilet bowl (concealed) then use the included free pair of special blind-side fixings to secure the catch plate as per image 2 below. Image 3 shows the catch plate with blind-side fixings used on a toilet suite where the underside of the seat mounting holes and/or toilet seat fixings are concealed.

Image 1 - Universal Catch Plate/Bracket

Bidets2go Bio Bidet Catch Plate, bolt guides and bolts

Image 2 - Blind-side Fixings

Bidets2go Bio Bidet Blind-side Fixings 

Image 3 - Universal Catch Plate/Bracket with Blind-side Fixings

bidets2go Bio bidet Catchplate with blind side-fixings

Q5: How does one remove the existing toilet seat?
A5: This will depend on the style of toilet.  Standard toilet seats are generally secured using plastic bolts and nuts.  To remove the seat you need to unscrew the existing nuts on the underside of the seat and toilet bowl.  In the case of newer toilet designs, the two seat mounting assemblies may need to be removed so as to remove the toilet seat.  You may need to consult the documentation that was supplied with your toilet or contact a plumber to assist with removal of the existing toilet seat.

Q6: On which side are the power cords and water hoses located?
A6: Facing the electronic bidet toilet seat, the power cord (~ 1.6 metres long) extends from the right-hand side of the bidet toilet seat and the water hose (1 metre long) extends from the left-hand side of the bidet toilet seat.  If your powerpoint or water inlet is on the opposite side you can in most cases easily route the power cable and/or hose behind the electronic bidet toilet seat.

Bidets2go Bio Bidet View of Water Inlet and Power Cord

Q7: How easy is it to connect the water hose to my water inlet protruding from the wall near the toilet?
A7: It is relatively easy and we supply you with a back-flow prevention valve, T-valve and two stainless steel braided hoses that simply need to be plumbed into the existing water inlet.   We suggest contacting a plumber who should be able to assist with installation if you are not comfortable with carrying out any plumbing tasks.

 Bidets2go Bio Bidet Valves

Q8: Can I connect the water hose even if my water inlet tap is inside the cistern/water tank?
A8: Yes provided there is space for the supplied back-flow prevention valve and T-valve and provided you can route the water hose from the water inlet inside the cistern/water tank to the inlet valve of the bidet toilet seat.  The water hose should ideally be positioned behind the cistern/water tank.  To achieve this you may have to partially unscrew the bolts that secure your cistern/water tank to the wall to make room for the water hose even if the water hose gets squeezed in a little.  It may be best to contact a plumber to assist with such installations.

Q9: Is a professional electrician recommended for installation?
A9: If you have safe access to a powerpoint then no, but if you don't you will need to contact an electrician to install a powerpoint or the electrician may feed the cable to an adjacent room or through a wall cavity.

Q10: Is a professional plumber recommended for installation?
A10: If you are competent in basic plumbing tasks then you may attempt installation yourself as our electronic bidet toilet seats are designed as D.I.Y (Do It Yourself) and installation is relatively straightforward.  However if you are not comfortable with carrying out plumbing tasks we suggest contacting a plumber who should be able install the unit fairly quickly.  Keep in mind that plumbers have all the tools, skills and experience.

Q11: How much electricity does an electronic bidet toilet seat use?
A11: Electronic bidet toilet seats are designed to remain on all the time and are very power efficient.  Average consumption will be around 212 KWH per year but of course this will depend on the number of people using the unit.

Using My Electronic Bidet Toilet Seat Questions

Q12: Do I use toilet paper before using the electronic bidet toilet seat cleansing functions?
A12: No, please do not use toilet paper before using the bidet toilet seat cleansing functions.  After the cleansing functions are complete, you may want to use a little toilet paper to check if you are clean or to dry if you choose not to use the dryer (BB-1000 only).

Q13: How do I know when I am clean?
A12: Designers and engineers have been perfecting the electronic bidet toilet seats for two decades and millions of them have been sold. They have plenty of research on exactly what it takes. If you have any doubts, you can always press the cleansing button again or check with toilet paper.

Q14: Can I flush the toilet 'normally' with an electronic bidet seat installed?
A14: Yes absolutely, as the toilet's cistern and the bidet's water reservoir are completely separate.

Q15: How warm will the seat be?
A15: The seat temperature is adjustable through a range of 30 to about 40 degrees C - your body temperature is approximately 37.5 C. There are five four (4) adjustable levels (Off, Low, Medium & High).

Q16: How warm is the warm air dryer?
A16: The air is warmed to between 40 and 60 degrees C - much less than a hair dryer. There are five (5) adjustable temperature levels.

Q17: What are dual nozzles for?
A17: They are designed to clean posterior and anterior.

Q18: Is there a weight limit?
A18: Our electronic bidet toilet seat models are tested to hold the weight of a person up to 200Kg.

Q19: What if the water pressure is uncomfortable?
A19: Only with serious inflammation or irritation might the water pressure feel a little too brisk. In that case, the pressure is easily adjustable from the remote or side panel. There are five (5) adjustable water pressure levels.

Q20: How do I clean the electronic bidet toilet seat?
A20: Simply use a soft cloth dampened with hot water and do not use any chemicals.  To periodically clean under the unit where the catch plate is, simply push the unit's release button and the unit slides off the catch plate for easy cleaning.

Q21: What is the turbo or vortex water stream and how does it benefit me?
A21: The turbo or vortex water stream is an extra-concentrated stream of water that is designed to assist with loosening hardened stool in order to ease bowel movements.

Q22: Will it really clean me?
A22: Yes, the Bio Bidet water stream is one of the most effective water streams found on an electronic bidet toilet seat and the wash is extremely efficient at cleaning better in a shorter amount of time.

Health Questions

Q23: Can it cure haemorrhoids or constipation?
A23: No. Electronic bidet toilet seats are not intended to diagnose, treat, cure or prevent any medical condition. However, they can considerably ease haemorrhoid pain and improve bowel movement for constipation if used properly.

Q24: Will this help with urinary tract infections?
A24: Using a bidet regularly may help mitigate urinary tract infections by flushing out the bacteria that would normally remain. The fresh, clean feeling after using an electronic bidet also has the added benefit of encouraging better health.

Q25: How long should I use the electronic bidet toilet seat for?
A25: It will vary depending on the user's preference but the average user will use a bidet for about 50 or so seconds per use and a couple of minutes if using the warm air dryer.  Note: Our bidet toilet seat functions such as posterior clean, drying, etc.,  switch off automatically after a pre-determined time.

Q26: Am I using water from the toilet water tank?
A26: No. You are using fresh water tapped from your main water supply directly to the electronic bidet water reservoir.

Q27: Does anything touch me?
A27: Only fresh water that is sprayed from the nozzle touches you.

Q28: Do I need to use soap?
A28: No, electronic bidet toilet seats have superior water pressure that is highly efficient at cleaning better and quicker.

General Questions

Q29: Will my bidet toilet seat work with a seat raiser?
A29: Yes provided the seat raiser is installed on the toilet bowl and under the electronic bidet toilet seat. Please call on 1300 557 826 to discuss your options and the model of seat raiser we supply that works with our BB-1000 model.

Q30: What's the difference between electronic and manual models?
A30: Electronic models require a power point near the toilet for the power supply. Installation is relatively identical among all offered models and relatively simple and straight forward. All functions are regulated by a built-in circuit board with multi-safety features. Electronic models offer more features and are considered “luxurious”.

Manual models are water pressure driven bidets with basic washing functions only. No convenient features such as massage, wide clean, aerated stream, warm seat, warm air and deodoriser.

Q31: What's the difference between the model offering a remote control unit and the one with a side-panel?
A31: Wireless remotes (BB-1000) come in handy if you want the convenience of using a handheld controller to operate your bidet without having to reach to your side or look down. Wireless remote controls can be used as handheld or wall mounted on either side you prefer. Remote type models are also equipped with a simple side panel on the unit.

In contrast, side panel models (BB-800) come with a fixed side control panel directly attached to the seat on the right-hand side of the user. This type of bidet toilet seat is more popular in households with children since they cannot misplace or damage the remote control. The Table further below outlines the minor difference and shows all the features of both models:

Q32: What payment methods do you offer?
A32: If you decide to buy online, we accept Visa and Mastercard. If you prefer to pay by electronic Funds Transfer (EFT) please call us on 1300 557 826.

Q33: How long will it take for me to receive my bidet toilet seat after ordering?
A33: Most orders are promptly processed and shipped and get delivered to your specified address within a few business days using mainly our national courier company or Australia Post.

Q34: What should I do if I will be away for more than a couple of weeks?
A34: If you own an electronic bidet toilet seat, it is recommended that you drain the water tank, shut off the water supply line and unplug the power as per the User Manual.

Q35: Is Bidets2go a NDIS registered provider?
A35: Yes Bidets2go is a NDIS registered provider. For more information please call us on 1300 557 826.

Plumber Questions

Q36: What is the the water inlet pressure?
A36: Operating - 40 kPa to 740 kPa  (Max 1000 kPa).

Q37: What is the the water ingress rating?
A37: IPX4.

Q38: What is the the Watermark Licence number ?
A38: WM-022469.

Q39: What backflow prevention measures are included?
A39: There are three backflow prevention measures, namely, (1) Solenoid, (2) Reservoir Air Gap and (3) Dual Check Valve.

Features Table